Refund policy
Returns, Refunds & Cancellations
At Whiskey Foxtrot Designs, we take pride in what we make and want you to feel confident ordering from our family business. If something isn’t right, contact us at hello@wfoxtrotdesigns.com so we can help.
Returns
We accept return requests for eligible, non-personalized products within 30 days of delivery. For purchases made in person, the window begins on the purchase date.
Items must be unused, undamaged, and returned with their original components and packaging where applicable. Please provide your order number or proof of purchase.
Contact us before mailing a return. We will provide approval, return instructions, and the return address. Approved returns must be shipped within 14 days of approval.
Personalized and Custom Products
Items featuring names, initials, dates, customer-provided artwork, or designs created specifically for you are final sale for changes of mind.
Choosing a standard design or color from our regular collection does not, by itself, make an item personalized.
Please check personalization details carefully before ordering. If we accurately reproduce the information you submitted or the proof you approved, a free replacement is not included. If we make an error, we will make it right.
Candles and Wax Melts
Non-personalized candles must be unburned, and wax melts must be unused and intact, to qualify for a change-of-mind return. Removing a candle lid to smell the fragrance is fine.
We do not accept returns of burned candles or used wax melts because of scent preference. Please contact us about any product defect or performance concern.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos, if available. For visible shipping damage or incorrect items, please contact us within seven days of delivery whenever possible and retain the packaging.
This requested reporting period does not exclude defects discovered later. We will review the problem and arrange an appropriate replacement or refund, including necessary shipping costs. This also applies to personalized and final-sale items.
Shipping Costs and Refunds
Customers pay return shipping for change-of-mind returns. Original shipping charges are nonrefundable for those returns. We do not charge a restocking fee.
Approved refunds include the amount paid for the returned merchandise and applicable tax. We will issue the refund to the original payment method within five business days after receiving and inspecting the return. Your payment provider may need additional time to post it.
Cancellations and Order Changes
Please contact us as soon as possible to request a cancellation or change.
Standard orders may be canceled before shipment. Personalized or custom orders may be canceled before customization begins. Once customization begins, change-of-mind cancellations and changes are no longer available.
Submitting a request does not confirm cancellation; we will confirm whether it can be completed. Approved cancellations receive a full refund for the canceled items and any associated shipping charges that no longer apply.
Final-Sale Clearance
Clearance products are final sale only when clearly identified as such before purchase. Regular promotions and bundle discounts do not automatically make an item final sale.
These policies do not limit any rights provided by applicable consumer-protection laws.