Shipping policy

Whiskey Foxtrot Designs Shipping Policy

We carefully prepare and package each order from our small, family-run business in Nebraska. Thank you for supporting our disabled Veteran-owned business!

Where We Ship

We ship within the United States, including eligible APO/FPO/DPO addresses through USPS. We do not currently offer international shipping.

Order Processing

Processing time is the time needed to prepare your order before it ships.

  • Products we have on hand, without personalization: 3–5 business days.

  • Personalized products using materials we have on hand: 5–10 business days.

  • Products requiring us to order blanks or materials: 7–10 business days.

  • Special commissions and larger orders: We will provide an estimated production timeline before you place your order.

For personalized orders, processing begins after payment and receipt of all required personalization details.

Orders containing products with different processing times generally ship together when everything is ready. The longest applicable processing time applies; the timeframes are not added together.

Business days are Monday through Friday, excluding holidays. Processing time does not include shipping transit time.

If a product requires a different processing time, we will provide that information in its listing or before purchase. If we cannot ship within the stated timeframe, we will contact you with a revised shipping date and the option to agree to the delay or cancel the unshipped order for a full refund.

Retail Shipping Rates

Standard shipping for retail orders under $75 is based on packed order weight, including protective packaging.

Packed order weight Standard shipping
Under 1 pound $5.95
1–3 pounds $8.95
Over 3 through 7 pounds $12.95
Over 7 through 15 pounds $16.95

Retail orders of $75 or more receive free standard shipping. The qualifying amount is the merchandise subtotal after discounts and before taxes and shipping.

For retail orders under $75 weighing more than 15 pounds, please contact us before ordering for a shipping quote.

Wholesale orders have separate shipping arrangements and do not qualify for the retail free-shipping offer.

Delivery and Tracking

Once your order ships, we will send a shipping confirmation with tracking information.

Carrier delivery estimates are separate from our processing times and are not guaranteed unless expressly stated. Weather, holidays, and carrier delays can affect delivery. Alaska, Hawaii, and military addresses may require additional transit time.

If you need an order by a particular date, please contact us before purchasing so we can discuss whether your timeline is achievable.

Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately. We may be able to update the address before shipment, but changes cannot be guaranteed after the package has shipped.

Damaged, Missing, or Delayed Packages

If your order arrives damaged or appears to be missing, please contact us through our website’s Contact page with your order number so we can help.

For damaged items, please include photos of the item, shipping box, and packaging, and retain the packaging while we work toward a resolution.

For candles and wax melts, please bring packages indoors promptly after delivery, especially during hot weather.

For returns and cancellations, please see our Return and Cancellation Policy.

Local Delivery

We offer local delivery to eligible addresses within 10 miles of our Omaha location for a flat $8 delivery fee, with a $25 minimum order. Select Local Delivery at checkout when available for your address.

Deliveries are made twice a week. After receiving your order, we’ll contact you to arrange a delivery day based on when your items will be ready. Please provide accurate contact information and any helpful delivery instructions when ordering.

The processing times listed above also apply to local delivery, including additional time needed for personalization or ordering materials. Choosing local delivery does not shorten production time, and same-day or next-day delivery is not guaranteed.

Our free standard shipping offer on orders of $75 or more applies to shipped orders. The $8 fee still applies when local delivery is selected.

Questions about your address or a specific delivery date? Email us at hello@wfoxtrotdesigns.com before placing your order.